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Frequently Asked Questions

General Information

Q. How long has Chef Equip been in business for?
A. Chef Equip is a subsidiary of Mobile Kitchens and has been operating since May 2013 from our Brisbane location supplying commercial catering businesses Australia wide.

Q. Will Chef Equip match a competitor’s price or beat it?
A. Yes we will always attempt to match or beat any competitor’s price on the same product.

Q. Who can buy from Chef Equip?
A. Anybody can buy from Chef Equip.

Warranty Details

Q. Can warranty work be done after hours if my equipment breaks down after 4.00pm during the week or anytime on a weekend?
A. No, the warranty is done by a Authorized Service Representative Monday - Friday from 9.00am - 4.00pm when the manufacturer’s or supplier’s are open. Warranties go with the products that has been purchased and each brand has it’s own warranty structure – see product pages for details.

Q. Can I void my warranty?
A. Yes. If you misuse a product, tamper or fail to comply manufacturer instructions, you can void your warranty. You can also void your warranty if you incorrectly use your product - for example: you purchase a refrigerator that can only be used in air conditioned premises however your premises aren’t air conditioned so the fridge cannot operate correctly therefore voiding your warranty.

Payment and Purchasing

Q. What payment methods are accepted?
A. You may make a payment via Visa, MasterCard. Credit Card charges apply

Q. How do I place my order?
A. There are 2 options when it comes to ordering from us. You may use our easy online facility and place your order over the Internet, or you can call us and speak with one of our friendly sales representatives who can take your order details.

Q. Is everything in stock at the time of order?
A. Not always. As we buy from various manufacturers there will be times when some items are out of stock and a delay in delivery will occur. If your preferred item is not available, Chef Equip can assist you in making other choices of equipment that are available

Q. What happens if I don’t need my order delivered straight away?
A. If you do not require an immediate delivery you may place your order by paying a 40% deposit and we will hold your goods for a maximum period of 6 weeks. One week before delivery is required you will need to notify us so that delivery can be arranged and final payment made prior to dispatch.

Q. Do you charge my credit card if I pay for my order online?
A. Yes, if you select to pay through online payment processing as a secure online transaction we will only charge your card once we advise you of the freight cost for your order.

Q. Can I pick up my order?
A. No

Q. Can I pay for my order upon delivery?
A. No

Q. If I change my mind or what I ordered is wrong and I change my mind can I have all my money back?
A. No. A restocking fee applies and the delivery fee and return delivery fee is also chargeable.

Delivery

Q. Do I have to pay for delivery?
A. Yes. A delivery fee may apply to your order. If you are unsure please contact our customer service department to obtain a quote before placing your order. Most Equipment items will incur a delivery fee however we have negotiated very competitive rates with carriers to make delivery an affordable service to all our clients. From time to time promotional free delivery may be offered by various suppliers.

Q. How much is delivery?
A. Delivery costs vary depending on the items you are looking to purchase and your location. We offer a Free Brisbane Metro/Gold Coast/Sunshine Coast delivery service for our clients who spend $1000 or more on Commercial Furniture purchases. All other items will incur a delivery charge and you will need to contact our store to check prior to purchasing.

Q. Does your delivery charge include insurance automatically?
A. No. Any deliveries arranged on behalf of our clients do not have an automatic insurance cover on them. If you would like to have insurance an option and don't already have your own, then there will be a small fee applied to your delivery charge that needs to be paid prior to dispatch. This fee is based on the total value of your goods being shipped.

Q. When will my order be dispatched?
A. Usually all orders will be dispatched within 2-4 working days from receipt of payment. Depending on the time of year, some periods are busier than others and some delays may occur. Please check at the time of placing your order to see how long it will take to receive your goods.

Q. Do I need to be home or business location to accept delivery?
A. Yes. We do not ship goods to a location and leave them unsigned for. This is in your best interest as goods can be stolen and Chef Equip will not take any responsibility for this. You need to ensure someone will be at the address given to us when delivery is to occur.

Q. What happens if I miss the delivery?
A. If you have been notified that your delivery will occur on a particular day and you are not there when the truck arrives, you will be charged a redelivery fee. This must be paid before your goods will be redelivered to you or alternatively you can collect the goods from the nearest depot they are at.

Q. Can I specify a delivery time?
A. No. Deliveries are made between 9am – 4pm Monday – Friday only.

Q. Will my delivery fit when it arrives?
A. This is something that you need to measure and check carefully prior to making a purchase. If you are buying an item that is quite big you should check your door clearance and any other entrances first.

Q. Do you deliver upstairs?
A. No, not unless you have specified this at the time of placing an order as special requirements are needed when the delivery is not to kerb side or street level.